TO SCHEDULE
A RIDE, YOU
CAN CONTACT:

405-282-6000

TOLL FREE:
1-888-876-5591

TDD:
1-800-722-0353

OR CALL: 711
Transporting Pets
First Capital Trolley is not responsible for lost or damaged items.

If you leave something in the vehicle, please call the FCT office as soon as
possible. All lost items will stay in our lost box for 90 days.
No-Show Policy
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RIDERSHIP  POLICY  TWO
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CLICK SQUARE TO GO BACK TO RIDERSHIP POLICY PAGE ONE
Wheelchairs and Mobility Devices
Mobility Devices must fit inside the dimensions of the ramp of our vehicles.
The width of the vehicle ramp is 30 inches wide. FCT may be unable to
accommodate mobility devices larger than these dimensions. Contact our
office if dimensions are greater so we may be able to better assist you.

When scheduling your transportation, please inform the dispatcher which
type of mobility device you are using. This will assist in scheduling the
correct vehicle for you.

All mobility devices must be secured on all four points, lap and shoulder belts.

All mobility devices must be in a forward facing position.
Pets may travel only if the animal is in a secured cage or container that will not
allow the animal to endanger passengers. It is the responsibility of the pet
owner to ensure the animal is under control and off seats at all times while on
the vehicle.

Consideration of other passengers should be upheld at all times.

FCT Director reserves the right to refuse service to any non-service animal
at any time.
Q:  WHERE SHOULD I WAIT FOR PICK UP?

A:  FCT is a curb to curb service. Please wait at the curb at the estimated pickup time.
When curb pick up is not feasible, due to inordinate situations such as inclement
weather, etc., the driver will honk and wait five minutes. If you have not boarded the
vehicle in five minutes, you will be considered an no-show. See no-show section for
more information. Drivers will only be allowed in the common area of facilities, and are
never allowed to pass the threshold of your home. Please consider this when waiting
for a pick up.

Q:  WHEN DO I PAY FOR MY RIDE?

A:  When boarding the vehicle.

Q:  WHAT IS CURB TO CURB SERVICE?

A:  Curb to Curb Service means that we pick-up passengers at the curb rather
than an entrance. If additional assistance is needed, door to door service can be
arranged on request. FCT drivers are never allowed to enter a residence.

Q:  WHEN SHOULD I CALL TO SCHEDULE MY RIDE?

A:  If requesting out of town transportation, we require 24 hour notice prior to
noon. The service area you are in determines when you need to schedule your ride.
Weekly schedules can be arranged. Call the FCT office for specific details.

Q:  HOW LONG WILL THE DRIVER WAIT FOR ME?
A:  FCT driver will wait five minutes after the scheduled pick-up time,
unless your transportation was arranged through Logisticare/SoonerRide.
Contact Logisticare/SoonerRide for their requirements.

Q:  HOW DO I PAY FOR MY RIDE?
A:  Cash, or you may purchase a pass through one of our Pass Options.

Q:  HOW DO I KNOW WHEN THEY ARE GOING TO PICK ME UP IF I HAD MY
APPOINTMENT SCHEDULED THROUGH SoonerRide?
The driver will contact you the night prior to your appointment. If you do not
receive a call, please contact out office the morning of your appointment.
If your appointment is prior to our office opening you should contact the office
the night before prior to your appointmant.
WHAT IS THE NUMBER FOR LOGISTICARE / SOONER RIDE?
1-877-404-4500
If you have any questions that we have not answered, feel free to contact our office:

405-282-6000 or 1-888-876-5591
FREQUENTLY ASKED QUESTIONS
?
Complaints
You may file a complaint with any of the following persons via
e-mail, phone or written notification.
Chris Hirzel, President or Melissa Fesler, Director

405-282-6000
PO Box 1512
Guthrie, OK 73044
melissa.trolley@yahoo.com
trolleydispatch@yahoo.com
All complaints will be reviewed. If you feel that your complaint has not been resolved, you may attend a board
meeting. Please request in writing to the FCT office your desire to attend. Board meetings are held monthly.
Please note that your complaint will not affect your transportation service.

Customer feedback is always welcome and appreciated. First Capital Trolley takes pride in providing our
customers with the highest quality service available.
Lost and Found Policy
If the vehicle has arrived at the requested pick up location and time, and has
waited an additional five (5) minutes and you have not boarded the vehicle,
you will be considered a no-show. If you request a return pick up, you will be
put back at the end of the call list and the vehicle will return as soon as all prior
pickups are completed.

First Capital Trolley Director reserves the right to final decision regarding
no-show abuse. All documents including time of calls and vehicle GPS will be
compared to insure a fair decision has been made. Riders have the right to
appeal or dispute all no-show decisions.