Shared Ride Service
TO SCHEDULE
A RIDE, YOU
CAN CONTACT:

405-282-6000

TOLL FREE:
1-888-876-5591

TDD:
1-800-722-0353
When planning your trip, please remember that First Capital Trolley is a shared
ride public transit. You should expect other passengers to be picked up or
dropped off at any time during your trip.
Lost & Found Policy
First Capital Trolley is not responsible for lost or damaged items.

If you leave something in the vehicle, please call the FCT office as soon as
possible. All lost items will stay in our lost box for 90 days.
Pass Options
First Capital Trolley offers a variety of passes. The type of pass will depend
on what type of service(s) you need, such as multiple trips, work related
rides, school shuttle, or general purpose transportation.
No-Show Policy
If the vehicle has arrived at the requested pick-up location and time, and has
waited an additional (5) five minutes and you have not boarded the vehicle,
you will be considered a no-show.  If you request a return pick-up, you will be
put at the end of the call list and the vehicle will return as soon as all prior
pick-up are completed.

After (3) three no shows within a 30 day period you will be required to pay
1/2 of the no-show trip fare for each no-show day or be removed from
services for (2) two weeks.

First Capital Trolley Director reserves the right to final decision regarding
no-show abuse. All documents including time of calls and vehicle GPS will
be compared to insure a fair decision has been made. Riders have the
right to appeal or dispute all no-show decisions.

As with all pick-ups, the driver will wait an additional (5) five minutes after
the scheduled pick-up time for you to be considered a no-show.
Complaints
You may file a complaint with any of the
following persons via e-mail, phone or
written notification.
Chris Hirzel, President
405-282-6000  /  TDD: 1-800-722-0353
PO Box 1512
Guthrie, OK 73044
www.firstcapitaltrolley@yahoo.com
All complaints will be reviewed. If you feel that your complaint has not
been resolved, you may attend a board meeting. Please put your request
to attend a board meeting in writing at the FCT office. Board meetings
are held monthly. Please note that your complaint will not affect your
transportation service. Customer feedback is always welcome and
appreciated. First Capital Trolley takes pride in providing our customers
with the highest quality service available.
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