Fequently Asked Questions

First Capital Trolley (FCT) is a curb-to-curb service. Please wait at the curb at the estimated pickup time. When curb pickup is not feasible due to inordinate situations such as inclement weather, etc. the driver will honk and wait five minutes. If you have not boarded the vehicle in five minutes, you will be considered a no-show. See the no-show section of Ridership Policy for more information.

Drivers will only be allowed in the common area of facilities, and are never allowed to pass the threshold of your home. Please consider this when waiting for a pick-up.

When boarding the vehicle.

Curb-to-curb service means that we pick up passengers at the curb rather than at an entrance. If additional assistance is needed, door-to-door service can be arranged on request. FCT drivers are never allowed to enter a residence.

If requesting out-of-town transportation, we require prior notice. The service area you are in determines when you need to schedule your ride.

Weekly schedules can be arranged. Call the FCT office for specific details.

FCT drivers will wait five minutes after the scheduled pick-up time.

Cash, or you may purchase a pass through one of our Pass Options.

The driver will contact you the night prior to your appointment. If you do not receive a call, please contact our office the morning of your appointment.

If your appointment is prior to our office opening you should contact the office the evening prior to your appointment.

877.404.4500

FCT is a curb-to-curb service. Please wait at the curb at the estimated pick-up time. When curb pick-up is not feasible, due to inordinate situations such as inclement weather, etc., the driver will honk and wait five minutes. If you have not boarded the vehicle in five minutes; you will be considered a no-show. See no-show section for more information. Drivers will only be allowed in the common area of facilities, and are never allowed to pass the threshold of your home.

Please consider this when waiting for a pick up.

All vehicles have a HEPA filter operating while the vehicle is operating. This filter has a UV light as well as a filter inside the system.

All vehicles have a hand sanitation station for your use, drivers have sanitizing spray as well, which is used to spray the interior of the vehicle.

All calls are dispatched as received, with that said if you preschedule your ride that will ensure you are picked up at the time requested. Some times and days are busier than others. It is always a good idea to call at least an hour before you need your ride, if you are calling for in-town to in-town service. If you are calling for out-of-town service those trips are based on availability, and sometimes can be three to five days before an opening is available.

If you have any questions that we have not answered feel free to contact our office. (405) 282-6000 or 1-888-876-5591

You may file a complaint with any of the following persons via email, or written notification.

Chris Hirzel, President or
Melissa Fesler, Director

Post Office Box 1512
Guthrie, Oklahoma 73044

melissa.trolley@yahoo.com
trolleydispatch@yahoo.com

All complaints will be reviewed, and the complaint process followed depending on the type of issue being addressed. All complaints must be in writing. Please note that complaints will not affect your transportation service.

Customer feedback is always welcome and appreciated. First Capital Trolley takes pride in providing our customers the highest quality service attainable.